718-705-7778
Categories
Shopping Cart: 0 items
Your cart is empty
MENU

Shipping & Returns

Return Requirements :
In order to be eligible for return and refund, merchandise must be in the original packaging with all supplied components provided with the merchandise (including but not limited to batteries, chargers, cables, software, manuals, warranty cards and/or hang tags), and must include a copy of the invoice/packing slip. Shipping and handling fees from the original order will not be refunded unless the merchandise is defective, as determined by the Pixibytes Store in its sole discretion. A 20% restocking fee plus shipping fees will be deducted on all returns no exceptions.( all buyers are responsible for return shipping no exceptions)

Return Period:
To return merchandise for refund, customers must both (i) obtain a RMA number within 15 days for any other of the date the order was delivered to the delivery address specified on the order (this date will be verified using the Shipping tracking number we provide), and (ii) return the merchandise so that it is received by the Pixibytes Store within 30 days of the date the RMA number was issued.A 20% restocking fee plus shipping fees will be deducted on all returns no exceptions.( all buyers are responsible for return shipping no exceptions)

The RMA number must be clearly written on the return label. We strongly recommend shipping merchandise via UPS or other delivery service that provides tracking information and insurance. The customer is responsible for any merchandise lost or damaged in transit to, and until it is received by, the Pixibytes Store. Shipping and handling charges for returned merchandise are the customer's responsibility.
Returns
For the first 15 days from the date of your purchase, you can return merchandise for a refund or an exchange. There may be up to a 30% restocking fee based on the condition of your return. *Refer to Grade Based Restocking Fee*
All returns must include the item's original undamaged packaging and instructions. Returns must also include the blank warranty card where applicable. Returns must include all the manufactures supplied accessories.

Grade Based Restocking Fee
All returns that are in non-new condition will be assessed by the returns department and issued a grade dependent on the condition it was received in. A restocking fee will be applied based on the grade. *See Below*

Return Condition Grade & Restocking Fee
A= 15% (Standard Restocking Fee on All Items)
B= 20% (Missing/Damaged/Used Accessories + Damaged/Missing Packaging)
C= 30% (Used Products + Missing/Damaged/Used Accessories + Damaged/Missing Packaging)
D= 40% (Returns with cosmetic defects due to use + Missing/Damaged/Used Accessories + Damaged/Missing Packaging)
F= Return Denied (Return not in resellable condition)

You must include the original packaging and the item must be in NEW condition. Items and packing must not be marred, mishandled, or tampered with by an unauthorized repair person.

All returns must include the item's original undamaged packaging and instructions. Returns must also include the blank warranty card where applicable. Returns must include all the manufactures supplied accessories.

All products must be returned in its original manufacturers box. Returns must be free of any physical or cosmetic damage.

When upon inspection if these conditions are not met, the product will be either sent for repair in the customer’s name or immediately sent back to the customer at customer’s expense.

Defective Items can be returned for an exchange within 30 days of purchase only if the item is in new condition and free of any cosmetic damage. If the product has cosmetic or physical damage, it will be sent to the manufacture for repair in the customer’s name.

We are not responsible for personal data or items left in returned merchandise.

Camcorders with timers must show less than 30 minutes of use. Items with shutter counters must show less than 30 exposures.

We do not accept returns on the following items: Go Pro Cameras, Apple products, Videos tapes, underwater equipment or products that were submerged in water.

When making your return, please include a copy of the invoice and a short note stating the reason for your return. In your note, please specify whether you wish to exchange the product or receive a refund.

We reserve the right to deny any return if the returned order does not meet company standards.

Shipping Fees: All shipping fees incurred are non-refundable except if we missed the promised delivery date. No return shipping labels are provided and all shipping fees incurred in the return process must be paid for by the customer.

Refused shipments: A 15% restocking fee and shipping charges will be imposed on all refused shipments or return shipments due to incorrect address.

Cancellations: Once we receive an order from Amazon it can no longer be cancelled. The customer can either return or refuse the package. In order to track down an order for the purposes of cancelling it, it would completely disrupt our business, our shipping department, and interfere with our productivity. Typographical Policy: We are not responsible for typographical or pricing errors. Please note that Pictures are for illustration purposes only. If there was a problem with this listing and it was discovered after you already received the product you are welcome to return it for a full refund as long as it is unused.

Price protection Policy: Because prices fluctuate, we do not offer Price Protection. Once an order is shipped, all sale prices are final.

We do not sell to re-sellers: We work hard at getting the best deals for the consumers, not re-sellers. Those orders will be cancelled without any notice.

RISK OF LOSS: All items purchased from Amazon are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We are not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
 Back